Welcome to the Healthcare Warrior's Blog - a little rant about the lack of quality customer service in the Healthcare Industry. Drop me a line. I'd love to know what you think.

More coming soon…

Hi everyone, sorry we have been a little absent of late with our posts and updates. However we are … [Read More...]

Customer Service in Healthcare Training Module #4 Complete!

Close to Divorce, But My Latest Customer Service Training Module Is Complete! I think my wife hates … [Read More...]

The Rise of Healthcare Dining Services as a Core Service in Hospitals.

Why a patient-centered model of care should always be on the menu. Forget the quality of the … [Read More...]

“You must lick my feet and neigh like a horse”, she demanded.

Before I get on to the horse bit, I want to talk about bacon. Poor old bacon. It gets a bad … [Read More...]

Jingle My bells! Just in time for Christmas!

  Yo! Yo! Yo! A customer service training module just in time for Christmas. Here it … [Read More...]

See. It works. Add quality service and you add dollars to your bottom line.

How one medical center increased their patient recommendations by 20% I came across an article … [Read More...]

Stuff you! As IF I’m going to say hello…

Not a good greeting. Really. You may not actually SAY those exact words but you don’t have to – … [Read More...]

I gave you my Warrior Word – so here it is…The First Healthcare Customer Service Training Module

Healthcare Industry Customer Service Training – Mod1 V1 – The Four Pillars of Service NORMALLY … [Read More...]

Things obviously don’t add up in the Health Care Industry

Whoa! People are loving the cost of poor service calculator. Seems like a lot of people want to … [Read More...]

One simple calculation could cost hospitals millions

Here it is. My trusty “Cost of Poor Service” calculator. You can download and share it … [Read More...]