Customer Service in Healthcare

Hey. I’m Grant Muddle – Health Care Warrior – Serious Title. Serious Misson. Seriously I’m a previous 5-star Hospitality professional who now works as a Senior Executive in the Healthcare industry. Merging the two areas has been a challenge – but a very rewarding one. Changing the service culture in a clinical environment has certainly been challenging. But I really feel like I’m making a difference and I want to continue doing so through the dissemination of knowledge. My training modules are tried and tested. I hope you, your organisation and your patients benefit greatly from … read more...
More coming soon…
Hi everyone, sorry we have been a little absent of late with our posts and updates. However we are … [Read More...]
Customer Service in Healthcare Training Module #4 Complete!
Close to Divorce, But My Latest Customer Service Training Module Is Complete! I think my wife hates … [Read More...]
The Rise of Healthcare Dining Services as a Core Service in Hospitals.
Why a patient-centered model of care should always be on the menu. Forget the quality of the … [Read More...]
“You must lick my feet and neigh like a horse”, she demanded.
Before I get on to the horse bit, I want to talk about bacon. Poor old bacon. It gets a bad … [Read More...]
Jingle My bells! Just in time for Christmas!
Yo! Yo! Yo! A customer service training module just in time for Christmas. Here it … [Read More...]
See. It works. Add quality service and you add dollars to your bottom line.
How one medical center increased their patient recommendations by 20% I came across an article … [Read More...]
Stuff you! As IF I’m going to say hello…
Not a good greeting. Really. You may not actually SAY those exact words but you don’t have to – … [Read More...]
I gave you my Warrior Word – so here it is…The First Healthcare Customer Service Training Module
Healthcare Industry Customer Service Training – Mod1 V1 – The Four Pillars of Service NORMALLY … [Read More...]
Things obviously don’t add up in the Health Care Industry
Whoa! People are loving the cost of poor service calculator. Seems like a lot of people want to … [Read More...]
One simple calculation could cost hospitals millions
Here it is. My trusty “Cost of Poor Service” calculator. You can download and share it … [Read More...]