Here’s a link to the “Cost of Poor Service” calculator.
You can download it now for free.
Cost of Poor Service Calculator
It’s a simple, yet effective way, to prove the financial ramifications of poor Customer Service in the Healthcare Industry…or any industry for that matter.
Excerpt from a previous Customer Service in Healthcare blog post…
“…If you increase healthcare services and amenities you’ll increase your bottom line.
Just by adding a bit of hotel-style luxury to a normally lack-lustre and depressing healthcare setting you can increase profits as a result.
Adopting this approach, a US Medical center increased their patient recommendations by 20%.
You can read about it here…
Link to an article about the benefits of adding quality service in a healthcare setting
See. It works. I’m not an idiot screaming about nothing after all
…”
Want to improve Healthcare customer service but don’t know where to begin?
Check out the Healthcare Warrior’s FREE Customer Service in Healthcare Training Manuals.
