Customer Service in Healthcare Training Module #4 Complete!

Close to Divorce, But My Latest Customer Service Training Module Is Complete! I think my wife hates me. But only when I have my head stuck in this computer. For the other 5 minutes a week I’d say we have a very robust relationship. See the sacrifice I go through to get these healthcare training modules out? […]

Jingle My bells! Just in time for Christmas!

  Yo! Yo! Yo! A customer service training module just in time for Christmas. Here it is… Module#3 of the Healthcare Warrior Customer Service Training Series – Offering Service It’s a FREE download.   All I ask is for you to USE it so healthcare service across the world improves. And don’t be shy – remember […]

Stuff you! As IF I’m going to say hello…

Not a good greeting. Really. You may not actually SAY those exact words but you don’t have to – your body language will say them for you. If you don’t give a stuff, it’ll show – without you meaning it to. So this is why an elementary lesson like “Greetings” has been added as an important module […]

I gave you my Warrior Word – so here it is…The First Healthcare Customer Service Training Module

Healthcare Industry Customer Service Training – Mod1 V1 – The Four Pillars of Service NORMALLY $29.90 BUT YOU CAN HAVE IT FREE NOW….BUT NOT FOR LONG! Yeah…I know what you’re asking, because my wife is asking me the same thing. Why am I giving all my hard hours of work away for FREE? Why wouldn’t I? […]

Things obviously don’t add up in the Health Care Industry

Whoa! People are loving the cost of poor service calculator. Seems like a lot of people want to show the powers that be how much money they are losing through poor service in the health care industry. I’m hoping this incredibly simple, yet overlooked, calculation will change the minds of many big guns sitting in big […]

One simple calculation could cost hospitals millions

Here it is. My trusty “Cost of Poor Service” calculator. You can download and share it here. I’ve dusted it off a bit just to make sure it was at least presentable before I gave it to you. It’s a gift after all. Looking at it today, I can’t believe how simple the calculations are. Yet […]

Ahhh…now where was I? Oh…that’s right – in my hospital bed fooking starving…

Since last blog entry, I’ve been working on a pretty cool “Cost of Poor Service” calculator. Once it’s complete, I’ll share it with you. More on that later… In the meantime, let’s talk about something REALLY baaaaaaad. It’s bad…but basic. I never thought customer service in healthcare would go this low:) People gotta eat. Even more so […]

Care with service. Service with care. Does service rest well in the healthcare industry?

“Hi, Care. Meet Service. It’s time you two got to know each other”. What a shock. The day I started in the Healthcare industry, I was appalled. Sadly, I’m not being over-dramatic. I suppose I entered at the ‘arse end’ of the industry. The end officially referred to as ‘aged care’. Yeah – sounds terrible […]

Patients My Guests

It’s funny, but hospitals know little about hospitality. Executives sitting on hospital boards seem to care little for quality guest service and consider it pretty much superfluous to the ‘business’. They’re wrong. After a few challenging years carving out a clearer path towards quality service in the healthcare sector, I’ve now a bit to say […]